Hi, we want to thank you for your feedback regarding the subsription plans and addon services. Please find below latest changes to the service.

New Website Maintenance Addon Service

Website/mobile apps maintenance is a pre-requisite for a business to harness a vibrant and interminable online presence. Constantly updated quality content improves the interest of the viewers and maintains a good flow of traffic. Your website has to be checked regularly for bugs, efficient functioning of all the pages, current images and many other tasks.

We understand that many of our clients who just want to focus on growing their businesses want a streamlined support service that will relieve the stress they face with managing their websites. To this end, we are happy to announce that we have rolled out a new website maintenance addon service. This new service will take off the stress of managing the technical aspects of your website so you can focus on growing your business.

What will be included in this service?

  1. Testing
  2. Website Audit
  3. HTML / CSS Services
  4. Content Updates
  5. Landing Page Fixes and Enhancements
  6. PHP / Code Related Fixes
  7. Installation & Configuration
  8. Support

Our team will handle all technical stuff like updating products on your website, theme adjustments, uploading images, contents and setting up shipping/payment methods for you. If you're an existing client, you can activate the website maintenance service by following the steps below.

Log in to your client account on this page https://www.invotide.com/client/

- After logging into your client account, select "View Addons" from the "Services" drop down menu as shown in the screenshot below.

- In the "Product Addons" page, select the "Fully-Managed Website" by clicking the "Order Now" button. After clicking the order button, following the next instruction to place your order. See screenshot below for details

Once you've successfully placed your order, our technical team will review your order and you will receive an email notification once addon is activated.

A New Way To Update Your Website
When the website maintenance addon is activated, you will no longer be able to change most of your website settings directly through your admin panel as you will now be required to create support tickets through your client account to change most of the advanced settings of your website.

Your Client Acccount support ticket is the tool that gives you the power to send your website changes quickly and easily to our team. Rather than making changes to your website yourself, which requires a lot of time and technical knowledge, you can simply upload images or even change the order of your pictures or type in instructions for what content changes you want to be made to your website.

When you create a support ticket, your change requests will get sent over to our team who will then apply the changes to your website for you. We'll then be in touch and let you know when the changes have been made - nice and easy! We do it all for you.

Can't I just email my changes to you?

All emails go into our general mailbox. There may also be some questions surrounding where on the website the changes are to be made which will slow down the response to the request.

By using your client account support tickets tool, changes are completed on average 10 x faster than email submissions. The handy drop-down category menus help us see what page and where you want us to make the change. The request also goes straight to the website changes team - rather than the general mailbox where it needs to be sorted and sent on.

We have a team of website specialists who are on hand to pick up your changes and make sure they're added to your website quickly and easily. Keeping your website fresh and up to date is really important, and your Invotide client account support tickets is your simple tool to make sure things look just right. To access your Invotide client account support tickets section, follow the steps below.

STEP ONE: Open this link https://invotide.com/client and log in to your client account.

STEP TWO: Once you've logged in to your client account, navigate to the support tickets section by selecting "Tickets" from "Support" drop down menu. You can create a new support ticket by clicking the "Open Ticket" menu. See screenshot below for details.

We are committed to providing a reliable service and will continue to improve the platform to support your online business needs. Please feel free to contact us if you need help or experience any issue using our services by sending email to support@invotide.com or submitting a ticket. We will do our best to resolve any issue as fast as possible.

Thursday, November 15, 2018

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